Q1. Can I buy samples before placing the order?
Yes, of course. You are welcomed to order the samples for evaluation at the prevailing sample price.
Q2. How soon can I get the samples?
Orders for samples will be processed upon payment, and it will take at least 3~5 working days for shipping, subject to stock availability.
Q3. Is possible to print my own logo or graphics on the product and packaging?
Yes, we provide all kinds of private labeling services, including logo printing and packaging printing. We also provide customized packaging designs. All these services are available at a fee. For details, please contact with our sales representative.
Q4. What is the lead time for production?
It will normally take 15~25 working days after the samples have been confirmed by you in writing.
Q5. What payment methods do you accept?
We accept Paypal, TT Bank transfer, western union, Alibaba trade assurance or secure payment , etc. For details, please contact with our sales representative.
Q6. Do the products carry a warranty?
Yes! All of our products come with a one-year limited warranty against manufacturing-related defects, effective from the date of your receipt of the products.
Q7: If there isn’t the model we need from your website, what should we do?
Please email us with description and pictures. We research and develop new model every month,Some of them may haven’t been uploaded in website in time. If this is a new products for us, we can develop it for you after getting all detailed information about the product.